Why
Phone assessments need preparation time.
The paid call is more useful when the request, media, property context, exposure status, and route needed are reviewed before the appointment.
WDCO payment terms
Refund, cancellation, and rescheduling terms.
The paid WDCO phone assessment is a final-sale information and triage service. The payment reserves preparation and phone-assessment capacity; it is not an onsite dispatch guarantee, emergency-response promise, sanitation clearance, repair service, or agency decision.
Scheduled assessment: $50.00. Impromptu phone assessment: $150.00 for up to 30 minutes during business hours (Monday-Friday, 10 AM-10 PM Eastern).
License scope
Maryland DNR Wildlife & Heritage Service WDCO license no. 58150 — Michael W. Deem, d/b/a Maryland Wilderness Company. Authorized license species: Birds, mammals (including bats), reptiles, and amphibians.
Service-call priority
Calls to service take priority over scheduled assessments.
Calls to service, active onsite jobs, urgent field issues, and business operations take priority over scheduled phone assessments. Maryland Wilderness may reschedule a phone assessment if a service call or active job conflicts.
If Maryland Wilderness offers a reschedule because service-call priority changes availability, the customer may accept the new appointment time. Declining reschedule or being unavailable for the rescheduled time does not create a refund because all sales are final.
Public scheduler
Same-day online assessment scheduling is blocked.
The public online scheduler intentionally avoids same-day appointments. The earliest public online appointment is at least 1 day ahead, subject to weekday windows, capacity, blocks, and already-reserved paid calls.
If urgent
Use emergency, health, animal-control, or local onsite paths first.
A scheduled phone assessment is not an emergency dispatch path and should not delay a health, safety, animal-control, or onsite WDCO response.
If DNR referred you
Use the DNR referral triage route.
The triage page helps separate emergency/health, local onsite, official-source, and paid phone-assessment paths before a long call begins.
Open triageNo-refund examples
Common situations that do not create a refund.
- The customer declines an offered reschedule or is unavailable at the new time.
- The customer misses the scheduled call, provides an unavailable phone number, or does not answer.
- The customer decides they need an onsite operator, animal control, health department, emergency response, contractor, or another professional instead.
- The issue changes after payment, the animal leaves, or the customer chooses not to continue.
- The paid assessment identifies an official-source, health, commercial-premises, permit-sensitive, or onsite-WDCO route instead of a DIY answer.
What payment covers
The payment covers review and phone assessment, not an outcome guarantee.
The assessment may help organize the wildlife concern, review submitted context, identify evidence gaps, separate observation from damage pattern, and route the next step. It does not guarantee animal removal, onsite service, repairs, sanitation clearance, code compliance, restaurant reopening, agency action, permits, or a contractor-level result.
